We are proud of our products
Payments& delivery
OUR PRODUCTS
We offer over a dozen payment options to ensure you can pay via a method that suits your needs. All payments are processed securely by a third-party payment provider, and are protected by encryption. Should you return any of your order and are due a refund, we will refund the value of your order via the payment method you originally used.
DELIVERY
Our online store automatically calculates the best shipping routes, rates, and handlers to make sure you receive your goods quickly and cheaply. We usually ship orders within 48 hours, and depending on the shipping options you choose, you should receive them within 3-5 working days.
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Returns
Privacy Policy
This privacy policy sets out how FarmBuzz uses and protects any information that you give FarmBuzz when you use this website.
FarmBuzz is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, and then you can be assured that it will only be used in accordance with this privacy statement.
FarmBuzz may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 10-Oct-2024.
What we collect
We may collect the following information:
name and job title
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Security:
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies:
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyses web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyses data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites:
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information:
You may choose to restrict the collection or use of your personal information in the following ways:
whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at farmbuzz.india@gmail.com
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to FarmBuzz, Shop No.1, Near Grampanchayat Office, Varude Chincholi Road, Chincholi (Morachi), Tal. Shirur, Dist. Pune, Maharashtra, 412218
+91 8390553737 farmbuzz.india@gmail.com
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Contacting Us:
If there are any questions regarding this privacy policy you may contact us using the information below:
FarmBuzz
Shop No.1, Near Grampanchayat Office, Varude Chincholi Road, Chincholi (Morachi), Tal. Shirur, Dist. Pune, Maharashtra, 412218
+91 8390553737
Shipping & Delivery Policy (Services):
1) To ensure that your order reaches you in our standard time (6 to 12 working days) and in good condition, we will ship through standard courier agencies like Delhivery, FedEx, Xpressbees, Gati, Dotzot, Ecom Express and many more.
Note: If we will ship through postal service then it may take more time.
Transport or bulk order takes 48 to 72 hrs to be dispatched.
2) If you are a new user then, our executive will contact you and confirm your order (For perfect delivery our executive will confirm you your exact delivery address and pin code). If your Pincode is not serviceable or we are not able to send the material then, you have to give us another address and pin code.
3) If you believe that the product is not in good condition, or if the packaging is tampered with or damaged before accepting delivery of the goods, please refuse to take delivery of the package, click some pictures of the package and write instruction to courier boy (The package is tampered or damaged in courier so, I will not accept the order) and send us a mail at farmbuzz.india@gmail.com mentioning your order reference number and attached pictures or call our Customer Care. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
4) Delivery time mentioned on the product, cart page or website is estimated. Actual delivery time is based on the availability of a product, weather condition and address where the product is to be delivered and courier company's rules.
5) We try our best to get your product delivered, you have purchased the product from our platform to be delivered to you, we will try our best to deliver, our courier partner will try their best to deliver, but for some reason, if the product may not be delivered or it is late, and due to that if any loss occurs to you note that FarmBuzz is not responsible.
Note: If your address is ODA location then, you have to self collect the parcel from the courier office. We will provide a courier office address and number. Also, our customer care executive will keep in touch with you.
5) For any issues in utilizing our services you may contact our helpdesk on +91 8390553737 or mail us at farmbuzz.india@gmail.com
Cancellation Policy
If a customer changes their mind and wants to cancel the order, then they have to contact our Customer Care executive. The cancellation will not be valid until it is confirmed by our respective department.
Cancellation requests will be considered only if the product is not dispatched. Once the order is shipped, customer cannot cancel the order.
If the customer has placed an order through Online Payment and cancels the order, then we will process for a refund within 7 working days.
NOTE: If you have done an online payment and you are cancelling the order, the payment gateway charge of 3% will be deducted from your refund amount (Before Shipped). If you have ordered and the product is in transit (shipped) we will charge 3% and courier charge (Forward + Return ) from you.
Refund Policy:
A refund will be considered only if the request is made within 7 days of placing an order. (If the product is damaged, Duplicate or quantity varies).
The return will be processed only if:
1) It is determined that the product was not damaged while in your possession
2) The product is not different from what was shipped to you
3) The product is returned in its original condition
4) Customer must take an unboxing video.
In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 48 hours of receipt of the products.
In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
NOTE: If you have done an online payment and you are canceling the order, the payment gateway charge 3% and courier charge (Forward + Return ) will be deducted from your refund amount. If you have ordered and product is in transit (shipped) we will charge 3% and courier charge (Forward + Return ) from you.
Its your responsibility to take out print of the manifest that FarmBuzz provides, while returning the product.
To request a refund, simply mail us on farmbuzz.india@gmail.com with your purchase details within seven (7) days of your purchase. Please include your order number (sent to you via email/message after ordering) and optionally tell us why you’re requesting a refund – we take customer feedback very seriously and use it to constantly improve our products and quality of service. Refunds are being processed after customer support team validate and analyze issue, but it will only show in your bank account only when the product comes back to hub. Once the refund is processed we will intimate you through EMAIL and SMS with the refund transaction details.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
The refund is only possible if the product is unused, undamaged, and is with the original packaging and with the receipt and the invoice. Only when the product will reach premises we will refund you your amount as decided.
NOTE : For a refund, the name of the customer must be the same as registered(FarmBuzz) account name and bank account name, Customer must send a cheque photo or passbook photo for a refund with Adhaar Card or PAN card.
For query mail us at farmbuzz.india@gmail.com
For agricultural and gardening use only. The products are beyond our control hence we are not responsible for any damage.
Please note the dose that is given are just for reference and we do not claim or take any responsibility for the exact dose and we do not provide any schedule for your crops, plants, or trees.
The seeds germination depends on the soil, atmosphere, fertilizers, watering etc. FarmBuzz never claims about seeds germination and harvesting and so refund is not possible in seeds.
No Warranty on Live Plants as Growing, flowering and fruiting are subject to So many climatic condition like Air, Kind of soil, water, humidity and temperature beyond our control.
Kindly note that refund will be made only after proper investigation of the whole scenario by our special team.
FarmBuzz reserve the rights to change or update the terms and conditions at any time with or without any prior notice. To make sure you are always updated of the terms and conditions, please review this website periodically.
Disputes shall be subject to exclusive jurisdiction of the courts of Shirur, Pune
Terms of Use
Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern FarmBuzz's relationship with you in relation to this website.
The term 'Khaladkar Agribusiness PVT LTD.' or 'us' or 'we' refers to the owner company of the website whose registered office is Khaladkar Vasti, Pimpari Dumala, Tal. Shirur, Dist. Pune, Maharashtra, 412209
+91 8390553737 farmbuzz.india@gmail.com. Our company registration number (CIN) is U01100PN2019PTC185566 Pune. The term 'you' refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website which is not the property of, or licensed to, the operator is acknowledged on the website.
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
You may not create a link to this website from another website or document without FarmBuzz's prior written consent.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of India or other regulatory authority.
"We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time"
1) To ensure that your order reaches you in our standard time (6 to 12 working days) and in good condition, we will ship through standard courier agencies like Delhivery, FedEx, Xpressbees, Gati, Dotzot, Ecom Express and many more.
Note: If we will ship through postal service then it may take more time.
2) If you are a new user then, our executive will contact you and confirm your order (For perfect delivery our executive will confirm you your exact delivery address and pin code). If your Pincode is not serviceable or we are not able to send the material then, you have to give us another address and pin code.
3) If you believe that the product is not in good condition, or if the packaging is tampered with or damaged before accepting delivery of the goods, please refuse to take delivery of the package, click some pictures of the package and write instruction to courier boy (The package is tampered or damaged in courier so, I will not accept the order) and send us a mail at farmbuzz.india@gmail.com mentioning your order reference number and attached pictures or call our Customer Care. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
4) Delivery time mentioned on the product, cart page or website is estimated. Actual delivery time is based on the availability of a product, weather condition and address where the product is to be delivered and courier company's rules.
Note: If your address is ODA location then, you have to self collect the parcel from the courier office. We will provide a courier office address and number. Also, our customer care executive will keep in touch with you.
5) For any issues in utilizing our services you may contact our helpdesk on +91 8390553737 or mail us at farmbuzz.india@gmail.com
6) We try our best to get your product delivered, you have purchased the product from our platform to be delivered to you, we will try our best to deliver, our courier partner will try their best to deliver, but for some reason, if the product may not be delivered or it is delayed, and due to that if any loss occurs to you note that FarmBuzz is not responsible.
7) We at FarmBuzz Assume that the customer is 18+ and is responsible for the usage of any products. If you are under 18, you may only use the Services with the prior consent of your parent or legal guardian.
all disputes are subject to Shirur jurisdiction only
* The above terms and conditions may change anytime with or without prior notice.
Seller (Manufacturer) Terms and Conditions
1. The REGISTRATION and LISTING of your products are completely free for manufacturer and seller.
2. The ONLINE MARKETING of your company and products are also free for the manufacturer and seller.
3. It is compulsory to DISPATCH any order within 48 working hours from the time of placement of the order.
4. A seller will have to dispatch through FarmBuzz DELIVERY MODE.
5. Seller will issue bills including GST on the buyer name. The seller must know all legal frameworks before dispatching products to clients.
6. If a seller fails to dispatch the order within 48 working hours from the date of placement of an order, and it happens consecutive 3 times the account will be deactivated.
7. The PAYMENT CYCLE will be after the product is delivered to the client (When product dispatched, provide one copy of the invoice to a customer of sell value with the parcel and another copy to us)and it will be directly transferred to the Bank account provided by the seller at the time of registration.
8. The seller will be solely responsible for LISTING OF THE PRODUCTS and the QUALITY OF THE IMAGES. If any seller wants any kind of assistance then it is available from 9.00 AM to 7.00 PM.
9. A seller is bound to accept a RETURN of any of its orders within 7 days from receiving of product to the client. Courier charges will bear by FarmBuzz.
10. If there is any DAMAGE in the transit in delivering the product to the customers or in return the damage will be only bear by FarmBuzz when the seller opts for FarmBuzz Delivery mode. Product packing must be very strong and perfect, If the product is damaged by a lack of better packaging seller will be responsible for refund and charges.
11. The quantity and product should not differ from the orders.
12. If any seller is found to open any DUPLICATE SELLER ACCOUNT than all of his account will be deactivated and he will be banned forever from his selling privileges and all his payments will be settled after 90 days from the day of deactivation.
13. If any product which has a moving part or product which cannot be checked without the use and if that product returned by the client due to fault in the product then the seller has to accept that product.
14. If a product is not dispatched within 48 hours, a 10% penalty will be charged on that order value.
15. Seller should keep us updated about stock, if any seller fails to update us and if the customer place the order (out of stock product) there will be a 10% penalty.
All disputes are subject to Shirur jurisdiction only
*Above terms and conditions may change anytime with or without prior notice.